University of Arizona
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General FAQs

Q: Is this course pass/fail, or do I get a letter grade?

A: Rebuilding Native Nations is a series of certificate courses, which means individuals who take and complete them will not be graded based on their performance on the course quizzes and tests. Nor will they “pass” or “fail” the courses. Instead, students who complete all of the course pages – including the quizzes and tests – in each of their assigned course modules will be certified by NNI as having completed or “passed” the course successfully.

Q: Do I get credit for taking a “Rebuilding Native Nations” course?

A: Students who complete one of the Rebuilding Native Nations courses will receive an official certificate of completion from the Native Nations Institute. NNI and The University of Arizona currently do not offer Rebuilding Native Nations courses for college credit.

Q: Do I need to complete my module/course all at once?

A: No. Rebuilding Native Nations is a series of self-paced courses designed to accommodate participants' busy schedules. Participants can complete their courses over the course of multiple learning sessions (15 minutes here, 20 minutes there, etc.) -- as long as they complete each assigned module in the allotted three weeks time. Just be sure to complete all of the learning components on a given page before ending any learning session so that the software will record that page as completed.

Q: Can I take the course using multiple computers?

A: Online course users can take Rebuilding Native nations courses using multiple computers. Those taking a course on DVD will need to use a single computer to complete the course.

Q: Why did I receive the DVD version of the course?

A: When you registered for the course, this site automatically ran a connectivity “speed test” to determine whether your internet connection was adequate to support you taking the online version of the course. If you received the DVD version, it means the system determined that your connection was not adequate to support the online version of the course.

Q: Which course is best for me?

A: That depends on who you are, what you are most interested in learning, and how much time you have to learn. For example, if you work/study full-time and only have limited free time to take the course, you may want to consider taking the introductory course (estimated learning time: 4-6 hours) or one of the six topical short courses (estimated learning time: 12-18 hours). To learn more about the different course options, please go to the Course Overviews page. We also encourage you to learn more about how the course series benefits individuals (Native Leaders and Native Youth) and entities (Native Nation Governments and Tribal Colleges and Universities).


Note: NNI recommends that participants use the web browser Mozilla Firefox when taking Rebuilding Native Nations courses. Mozilla Firefox can be down loaded for free at:

Mozilla Firefox

Also, it is recommended that course participants update their Adobe Flash Player before starting a Rebuilding Native Nations course. A free download is available at:

Adobe Flash Player

Q: When I logged on, the program made me redo the main lecture video and/or an assignment that I had already completed in my last learning session. Is there something wrong?

A: This distance-learning course is designed to save your progress as you move through the course; however, your progress is only saved after you complete all of the learning components on a specific page. So, if you begin a page and only complete one of the three assignments before ending your learning session, you will be required to start that page over the next time you begin. To avoid this issue, make certain that you always end your learning session after fully completing a given course page.

Q: Do the courses work on handheld devices?

A: No. Students who take a Rebuilding Native Nations course must use a desktop or laptop computer to do so.

Q: The program isn’t fitting properly in my browser’s window. What can I do?

A: The program is designed to center itself and stay proportionally correct in any browser window; however, if it is not working properly, try manually resizing your browser (by clicking and dragging the bottom right corner of the interface window) to see if you can get the course program to fit correctly.

Q: When I enter my Username and Password and click the "Enter" button, I get a message that says "Please re-enter your login and code." What do I do?

A: First, make sure that you are typing in the Username and Password exactly as you originally received them – you can even copy and paste them into the appropriate fields to make sure you are entering them correctly. If that doesn’t solve the problem, please send an e-mail to the RNN-DLC Help Desk and we’ll get you back on track. Send the e-mail to:, and put “Help - Password Problem” in the subject line of your e-mail. Additionally, if possible, please include the Username and Password that you have been trying to log in with.

Q: After I log in, a small box appears that says "Adobe Flash Player Settings" at the top, and then asks permission to store information on my computer, what should I do?

A: If this box appears, you should select "Allow" and proceed with the course. If you do not select “Allow”, then your progress will not be saved and the next time you log in to the course, you will have start over at the beginning.

Q: After I enter my Username and Password and click "Enter", I get a screen that says it is loading, but nothing ever happens. What should I do?

A: First, try re-logging in at least once or twice. If that doesn’t work, try waiting for a few minutes while on the screen that says “Loading”, and if nothing changes, please contact the RNN-DLC Help Desk at:, and put "Help - Frozen Loading" in the subject line of your e-mail.

Q: After I logged in and the loading screen disappeared, my window is very dark. Is something wrong?

A: No, nothing is wrong. Simply move your mouse over top of the main interface area and the darkness should go away and reveal the page you are on. You can also try reloading the web browser and log in again, which will should cause the dark box to disappear.

Q: After I log in, a page comes up but it has no content and there are little boxes that say "undefined" on my screen. What is going on?

A: If you encounter this error, first try logging in again. If the error persists, please contact the RNN-DLC Help Desk at:, and put "Help – Undefined" in the subject line of your e-mail.

Q: I think I've found a glitch with the program that isn’t addressed in these FAQs. What should I do?

A: If you think you have encountered a new technical glitch with the course, please contact the RNN-DLC Help Desk to report the problem. You can reach the Help Desk at: Please put “Help - New Glitch” in the subject line of your e-mail.

Q: My question isn’t listed here. Can I contact someone directly?

A: If you have a technical question that isn’t addressed here, please contact the RNN-DLC Help Desk at: Please put “Help - New Question" in the subject line of the e-mail.